Privacy policy

Who we are

Tubbs Web Works is a web design studio run by its co-founders, Zak Higgins and Richie Whitamore, working from Connecticut and Maine. Questions about this policy or your information: tubbswebworks@gmail.com.

What we collect

• Callback requests: your name, a phone number or email address, and anything else you choose to add (your business name, your trade, what you need and a note). Our website host also records the time of each request and the internet (IP) address it came from.
• Consultation bookings: the scheduler on our booking page is provided by Cal.com. It collects the details you enter there, such as your name, email address, a phone number if you choose a phone call, and any notes, and adds the booking to our calendar. The scheduler loads from Cal.com when you open our booking page, so Cal.com receives basic technical information, such as your IP address, even if you don’t book.
• Emails you send us, and anything you share with us during a consultation or project.
• Technical information: like any website, our host processes your IP address, browser type and the pages you request in order to deliver the site and keep it secure.

We don’t add analytics, advertising or tracking tools to this website.

How we use it

We use your information to reply to your request: to call or email you back, arrange and hold your consultation, and send you a quote if you ask for one. If you hire us, we also use it to plan, build and look after your website, and to keep ordinary business records.

We don’t add you to a mailing list, we don’t sell or rent your information, and we don’t share it with anyone for advertising.

Services that handle it for us

We use a few established services to run this website and our business. Each handles your information under its own privacy policy:

• Netlify hosts this website and receives callback requests.
• Google provides our business email (Gmail) and calendar.
• Cal.com provides our booking scheduler and, if you choose a video call, Cal Video.

We share your information with them only so they can provide their services to us. These services may store information in the United States.

Cookies and browser storage

This website doesn’t set cookies. It uses your browser’s session storage, which is cleared when you close the tab, for two small things: to pre-select your trade in the callback form if you looked at a matching example, and to note that a request was just sent or a call just booked when the confirmation page opens. This stays in your browser and isn’t sent to us or anyone else.

The Cal.com scheduler on our booking page runs on Cal.com’s own systems and may use its own cookies or similar technologies, under Cal.com’s privacy policy.

How long we keep it

We keep your information only as long as we need it to reply to you and, if we work together, for as long as we look after your website and for our business and tax records. You can ask us to delete it at any time. We’ll delete what we can, but we may need to keep some records, such as those of a project and its payments, for legal, accounting or contractual reasons.

Your choices

Email us at tubbswebworks@gmail.com to see the information we hold about you, correct it, or ask us to delete it (subject to the records we may need to keep, above). We’ll reply as soon as we can.

Keeping it safe

This website uses HTTPS, so what you send us is encrypted on its way to our host. Within Tubbs Web Works, only Zak and Richie have access to your information; the services listed above handle it only to provide their services to us. No system is perfectly secure, but we take reasonable care to protect your information.

Children

This website is for businesses and isn’t intended for children under 13. We don’t knowingly collect information from them.

Changes to this policy

If we change this policy, we’ll update this page and the date at the top.